UPI Transaction amount not transferred to Receiver bank.

I was transferring 10,000 to me on dated 11/12/2017 from TEZ UPI transaction status is successful in TEZ APP but that amount did not reflect to my bank account. i have called so many time to tez customer care but they did not give me proper feedback. i have also raise dispute but still money not credit in my bank account and not sender account. UPI transaction Id - 73451858878....